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Questions & Support

I purchased a product. Where is the download link?

As soon as your transaction has been processed you are immediately transferred to a download page. Additionally a link is automatically sent to the email address you provided. If you did not receive the download instructions by email please check your “Junk” or “Spam” folder – it may have landed there.

Also if you have a RocketStock.com account you can retrieve the download link in the ‘My Account’ section. Typically order confirmation emails are sent within a few minutes of purchase. If you have not received an email with download link within 20 minutes of your purchase, please contact us. We will correct the situation as quickly as possible.

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Epic Customer Service

We have your back. With other marketplaces, independent contributors are responsible for their own customer service. There’s little oversight and no guarantee you’ll get the help you deserve. Here at RocketStock, we have a team of designers ready to answer any questions or concerns you may have.

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