Questions & Support

• Help! I need assistance tweaking a template.
• The template I purchased is not compatible with the version of After Effects I’m using. What should I do?
• Where are the videos/photos/music I saw in the template demo?
• Can RocketStock create a template for me?

• Understanding the project panel (template customization)
• Scene Options Overview
• Adding photos & videos to your project
• Modifying text
• Adding a logo in your template
• Changing logo fill color
• What are image/video guides?
• Rendering RGB + Alpha
• Purging memory in After Effects
• Replacing missing footage
• Rendering your project
• Adding Additional Slides or Scenes

• How do I customize my project?
• Why are there big white numbers over my images?
• When I open a file, the titles are made up of weird symbols. Why?
• Why don’t the titles in my project look like those in the product demo?
• I’m customizing a graphics pack and can’t find an image/video comp for the bug and/or lower third animation. Where are these comps?
• When I export my video, why isn’t the background transparent?
• Can I apply a different font to my template?

• My graphics pack ‘Scene Options’ canvas is frozen. Why is that?
• Shouldn’t there be two image/video comps for transition animations?
• Why does my logo reveal look pixelated?
• I opened a text comp and see a text layer, but the canvas is blank. Where’s the title?
• Why is my exported video playback so choppy?
• Parts of my project randomly appear or move. What causes this?

• Help! My payment was declined.
• I purchased a product. Where is the download link?
• I no longer want the product I purchased. Can I return it?

• What usage is covered under the Rocketstock license?
• Are there any restrictions on the usage of RocketStock products?
• How many videos can I use the template in?
• Where can I find my invoice?
• Can I share the template with a friend?

• Is it safe to make a purchase on your website?
• Will RocketStock give, share or sell my e-mail address and personal contact information to anyone?

• You can also email us at support@rocketstock.com

We will respond as rapidly as possible.